Podcast: Play in new window | Download (Duration: 25:28 — 23.3MB)
Subscribe: Apple Podcasts | Spotify | Pandora | iHeartRadio | Email | Deezer | RSS
In this episode, Alay and Phillip discuss:
- Taking action on opportunities.
- Proactive communication.
- Creative solutions to legal issues.
- Setting policies and proper training.
Key Takeaways:
- Ask questions and take chances. You don’t know what’s possible if you never try anything new.
- Communication is key. Clients want to know when a problem happens, not after the fact.
- Creative solutions begin during the hiring process.
- When you own a company, you set the policies and get people to enforce them.
Tweetable Moments:
- “Take your time, build small, and really try to line up your ducks and make sure everything is in order, then you have the greater chances of being successful.” — Phillip Hogan
- “Clients will refer your business when you’re solving hard problems for them.” — Alay Yajnik
- “One of the things that our clients hate the most is when a problem happens, we don’t tell them about it, and they find out themselves. It begins to deteriorate the trust that has been established.” — Phillip Hogan
- “Technology is great, but the business that you’re in, at the end of the day, it’s a people-based business. So if you have the best people, you’re going to win.” — Alay Yajnik
About Phillip Hogan:
Phillip Hogan is President of Signing Services of America, LLC, a nationwide notary signing service company with a robust database of attorneys and CFPB-compliant notary signing agents. SSA is headquartered in Atlanta and offers a best-in-class signing and workflow management platform for either in-person notary or remote online notarizations.
Connect with Phillip Hogan:
Website: https://signingservicesofamerica.com/
LinkedIn: https://www.linkedin.com/in/philliphogan
Connect with Alay Yajnik:
Podcast: http://lawyerbusinessadvantage.com/
One Page Strategic Plan: LawFirmSuccessGroup.com
Email: Alay@YajnikGroup.com
LinkedIn: linkedin.com/in/alayyajnik